Kay Luxe Extensions sources its hair from high-quality, single-donor collections in South India, selected for softness, longevity, and a natural blend. Each bundle is designed to maintain its quality through multiple installs when properly cared for.

Customer service is available Monday through Friday, 10 AM to 6 PM EST. While orders can be placed at any time , all inquiries are replied to and fulfilled during business hours. Please note that Hair on Hand orders and availability are updated in real time and processed during business hours. If you have any questions, please visit our CONTACT PAGE

Yes — all listed bundles that are a part of our READY TO SHIP collection will ship within 2-3 business days after your order is placed. Once sold out, items are not immediately restocked until our next drop.

Bundle Deals are released in limited quantities and are not always guaranteed to be available unless included in a special drop or promotional release.

If you need your order expedited, you may select Express Shipping at checkout for delivery within 1–2 business days after your order has been processed. Please note that expedited shipping does not shorten processing times.

For security purposes, all orders require a signature upon delivery. If your package is lost or stolen after being shipped, please contact the shipping carrier directly to file a claim, as Kay Luxe Extensions is not liable for packages once they are in the carrier’s possession.

If you are located in the NYC area, same-day pickup and local delivery may be available. Items currently listed as in stock online are also eligible for local pickup or drop-off. Please visit our HAIR ON HAND section for additional details and instructions.